School Policies

Just like all other driving schools, Lake Elsinore Driving School as well as our other affiliated schools including Homeland Driving School, Murrieta Driving School, Temecula Driving School, and Aces Driving School has a strict cancellation and no show policy. To Cancel a lesson, you must call our office at least 24 hours prior to your scheduled appointment time to give us notice or you will be charged a $75 cancellation fee. THIS FEE WILL BE CHARGED FOR ANY CANCELLATION REASON INCLUDING ILLNESS. If you are calling during non-business hours to cancel a lesson, please leave the students name, appointment date, time and instructors name if known. On rare occasions we may have to cancel a lesson on short notice. There will be no fee paid to student in the event we need to cancel and reschedule a lesson for an unforeseen circumstance. 

We confirm all appointments by email. If you do not get your email confirmation, please check your spam mail box or call our office and we will be happy to resend it. We also suggest that you write your appointment date and time down. You are welcome to call our offices to confirm your appointment or to ask when your appointment is scheduled. 

If we show up to the lesson and the student is not there, our instructor will wait 15 minutes then they will leave and student will be charged $75 for a no show fee. If you running late, please call the office at 951-587-2587 to let us know the status of your arrival so that we can let the instructor know to wait for you. If you do not show up for your lesson for any reason and we need to cancel it, you will be charged a $75 NO SHOW fee.

You must have your permit with you for each lesson (copy is acceptable.) If we show up and you do not have your permit we cannot legally take you on the lesson and you will be charged $75 for not having your permit. Please make a few copies of your permit once the instructor has signed it.

Note: On rare occasions Lake Elsinore Driving School may have to cancel a lesson on short notice due to an instructor illness or some other unforeseen circumstance. Lake Elsinore Driving School will not be liable for any Cancellation fee paid to the Student for us cancelling and rescheduling a lesson. 

I nstructor Disclaimer

All efforts will be made to honor your instructor request. However in an unforeseen circumstance we reserve the right to change the instructor. If you have a special instructor request or prefer a male or female instructor, please let the office know so that we can note your student account. 

Note: Due to the increased cost of doing business, we have raised our Cancellation / No Show fees to $75 effective 3/14/22.

If you have signed up for our Online and In-Class Drivers Education Courses, it must be completed within 6 months of registration unless otherwise agreed to in writing by Driving School. If you have signed up for a package plan with the Online/Class & Behind the Wheel lessons must be completed within 1 year of registration or there will be a $75 per lesson fee charged for any lessons still remaining unless otherwise agreed upon in writing by Driving School. We asked that if you are having trouble completing your course (Drivers Ed or Behind the Wheel) that you contact our offices to make arrangements for additional time. We understand things come up and are willing to work with all of students. Lessons cannot be transferred to another student or family member.

UNDER NO CIRCUMSTANCE WILL CASH OR CREDIT REFUNDS BE GIVEN AFTER REGISTERING WITH OUR SCHOOL ONLINE, ON THE PHONE or IN OUR OFFICE. We do not give refunds for Students who move or relocate and those lessons will not  be transferred to another student or family member. If you need your lessons all completed in a short period of time, please check with our offices prior to registering with our school.  

No completion certificates will be issued until all fees are paid.  

  DMV Requires an original certificate of completion for both Driver's Education Online and 6 Hours of BTW Completion. Once we get notified of you completing our online course we will mail you the original certificate usually within 1 - 2 business days. It typically takes 5-7 business days for you to receive it in the mail so please allow this amount of time to receive it.   We cannot email or fax you the certificate. You may also come by our office and pick up an original copy. If you choose to do this option, please email us or call our office as soon as you or your teen completes it to let us know that you would like to pick it up and we will be happy to have it ready for you.

If you lose your original certificate of completion and require a replacement Driver's Education (Online or Classroom) or Behind the Wheel Completion Certificate there will be a replacement fee of $10 for us to issue a new one.

Lake Elsinore Driving School offers FREE pick up and drop off at our customers home, work or school. We also have the option for parents and students to meet us at our office for a lesson or a designated location. A parent does not need to be home for  picking up or dropping off a student. Our Driving School vehicles are not permitted to drive on any unpaved roads or driveways. If you live on a dirt road or have a dirt driveway we will need to make arrangements to meet on a paved road. Please let our office know so we can make arrangements.

There are certain cities and areas that we do not travel to for our driving lessons. If you live in Anza, La Cresta, De Luz or Horsethief Canyon. We have designated pick up locations for these areas. Please call our office to arrange a convenient pick up location for your lessons.